Sometimes giants can learn from dwarfs. Comparing enterprise software is small scale solutions, it is surprising how often the enterprise solutions lack basic functions supplied by their smaller relations. Manipulation of addresses for example is much better in a product such as cobra CRM PLUS or SalesLogix than in solutions von SAP or Oracle. One would think that entrprise solutions supply ergonomic solutions for a simple process such as creating a new task based on a completed task and showing later the chain of events. Try doing this, you will be surprised how little functionality is around.