The end of the first decade of the 21st century is also the end of posts to this blog, it is a time to move on to new fields after 20 years CRM project experience. CRM has become an accepted application area with largely standardised functionality and there is now little to say which has not been said many times before.
Thank you to all my visitors and followers. This is the very last post from crmquergedacht. Though CRM is of continuing interest, I will be concerned with an analysis of the real business value of real and virtual personal networks, for a start comparing the value of BNI in relation to LinkedIn. A new blog on this subject will arrive in due course.